Last updated: 8 September 2026
These terms govern your use of esat.info. The website is operated by Emergency Service and Training Limited (“ESAT”, “we”, “us” or “our”), a company registered in England and Wales under company number 07725907. Our registered office is 167–169 Great Portland Street, 5th Floor, London, England, W1W 5PF.
Important medical and emergency notice
This website is not an emergency service and does not provide medical advice. If someone is in immediate danger or needs urgent treatment, contact the local emergency services where they are located. Website information is general and must not replace advice from a qualified clinician.
Enquiries and service arrangements
Submitting an enquiry does not create a contract, confirm availability or guarantee that a patient is fit to travel. Any service is subject to clinical and operational assessment, an agreed quotation or written service terms, payment arrangements, availability, permissions and the requirements of hospitals, transport providers and relevant authorities.
Where service-specific terms, a quotation or another written agreement applies, that document governs the medical transport or repatriation service and takes priority over these website terms if there is any conflict.
Using the website
You may use this website only for lawful purposes. You must not misuse it, introduce malicious code, attempt unauthorised access, interfere with its operation, submit false or unlawful information, or use content in a way that infringes another person’s rights.
You are responsible for ensuring that information supplied in an enquiry is accurate and that you are authorised to provide information about another person. Please do not upload or send unnecessary sensitive information through ordinary email or the website form.
Website information
We take reasonable care to keep information accurate and current, but medical transport requirements, routes, costs, laws and availability can change. We do not promise that all website information is complete, error-free or suitable for a particular case. We may change, suspend or withdraw any part of the website without notice.
Intellectual property
Unless stated otherwise, ESAT or its licensors own the intellectual-property rights in this website and its content, including text, graphics, branding, photographs and design. You may view and print reasonable extracts for personal or internal business use. You must not reproduce, publish, sell, modify or commercially exploit website content without prior written permission.
Links and third-party services
Links to other websites are provided for convenience. We do not control or endorse third-party content and are not responsible for its availability, security or terms. Transport, clinical and other third-party providers may also apply their own terms.
Liability
Nothing in these terms excludes or limits liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory rights. Subject to that, we are not liable for losses caused by reliance on general website information, temporary unavailability, third-party websites, or events outside our reasonable control. Any liability connected with an agreed service is governed by the applicable service-specific written terms.
Privacy
Our Privacy & Cookie Policy explains how we use personal information and cookies.
Changes, law and jurisdiction
We may update these terms by publishing a revised version on this page. These terms are governed by the laws of England and Wales. The courts of England and Wales have jurisdiction, subject to any mandatory rights you have as a consumer in another part of the United Kingdom.
Contact
Email: enquiries@esat.info
Registered office: 167–169 Great Portland Street, 5th Floor, London, England, W1W 5PF.
